When I call 9-1-1 on my cell I am not always connected to the right community. Why is that?
When calling 9-1-1 on your cellular phone your call is received by a cellular tower. The call will be sent to the 9-1-1 center that specific tower location is pointing at. If the tower is busy the call with be picked up by one of the non-busy towers. This is done to ensure that your call is being answered. A 9-1-1 operator will ask your location and if a transfer is needed they will do so quickly.

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1. When should I call the non-emergency number?
2. Why do 9-1-1 operators ask so many questions?
3. When I call 9-1-1 on my cell I am not always connected to the right community. Why is that?