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1. When should I call the non-emergency number?

The non-emergency number can be used for many reasons, but should mainly be called for inquiries. The 9-1-1 center non-emergency phone number is (847) 587-3100.

If you feel you are in danger, someone is injured or you see suspicious activity please call 9-1-1 immediately.

2. Why do 9-1-1 operators ask so many questions?

Our goal is your safety and the safety of the responders. To achieve this goal we need to have a clear picture of what is occurring. We start off every call with the basic questions:

• Where is the incident taking place
• What is the problem - tell me exactly what happened
• What is the phone number you are calling from

Based on the incident type it is likely that more questions will be asked. Please be patient, as safety for all parties involved is our goal.

3. When I call 9-1-1 on my cell I am not always connected to the right community. Why is that?

When calling 9-1-1 on your cellular phone your call is received by a cellular tower. The call will be sent to the 9-1-1 center that specific tower location is pointing at. If the tower is busy the call with be picked up by one of the non-busy towers. This is done to ensure that your call is being answered. A 9-1-1 operator will ask your location and if a transfer is needed they will do so quickly.